THE HANOI TIMES — The Hanoi Public Administration Service Center has unveiled an innovative smart kiosk designed to streamline the certification of electronic document copies, significantly reducing the complexity of administrative procedures.
Leveraging cutting-edge technologies such as artificial intelligence (AI), optical character recognition (OCR), and facial authentication, the kiosk enables users to complete the authentication process on-site with ease.
From verification to official signature and QR-coded copy printing, the entire process is completed in just 3-5 minutes—a substantial improvement over the 15 minutes required for manual methods.
Truong Viet Dung, Vice Chairman of the Hanoi People’s Committee (center), alongside delegates at the smart kiosk launch ceremony. Photos: VGP
Users simply scan their original documents at the kiosk, and the system automatically verifies authenticity, checks validity, and issues legally recognized electronic copies instantly.
At the November 10 launch ceremony, Truong Viet Dung, Vice Chairman of the Hanoi People’s Committee, emphasized the city’s leadership in fostering a service-oriented administration. “Our focus is on citizen-centric governance, data-driven decision-making, and technology as the catalyst for progress,” he stated.
“Administrative procedure reform is at the forefront of digital transformation. Even minor improvements yield significant benefits for citizens and businesses,” the official added.
Cu Ngoc Trang, Director of the Hanoi Public Administration Service Center, highlighted the system’s impact: “Monthly, we process nearly 70,000 certification requests, despite most communes having only one or two judicial officers.”
A resident demonstrates digital copy certification at the Hanoi Public Administration Service Center’s smart kiosk.
“This simple procedure disproportionately burdens officials and citizens alike, consuming excessive time and resources,” Trang explained.
The center plans to propose a city-wide expansion to the Hanoi People’s Committee, envisioning a paperless, distance-neutral, and unrestricted administrative model.
Smart kiosks will be deployed beyond government offices, extending to residential areas, commercial hubs, and public spaces, enabling citizens to complete procedures independently, anytime and anywhere.
“If implemented across Hanoi, the system could reduce printing and storage costs by 50%-60% annually, save travel time for hundreds of thousands, and elevate online public service utilization to over 80%,” the director concluded.
Unlocking Vietnam’s Cultural Potential: The Critical Role of Modern Infrastructure Investment
A pivotal seminar held in northern Ninh Binh province on October 30 underscored the critical need for robust investment in modern cultural infrastructure to propel Vietnam’s cultural industries into a transformative new era.
Unlocking Hanoi’s Tourism Potential: The Power of Linkage and Product Diversification
THE HANOI TIMES — On the afternoon of October 18, the Hanoi Department of Tourism, in collaboration with the Phuc Tho People’s Committee, co-hosted a pivotal conference in Phuc Tho Commune, themed “Fostering Partnerships to Develop and Diversify Tourism Offerings.” This event underscored the critical role of collaboration in crafting sustainable tourism experiences, strengthening ties […]
English Set to Become Vietnam’s Official Second Language by 2035
THE HANOI TIMES — Vietnam is set to elevate English to the status of its second official language in education by 2035, as part of a groundbreaking national initiative approved earlier this month. This move signifies a significant leap toward global integration and enhanced workforce competitiveness. Endorsed on October 30, the project, titled “English as […]
Unlocking Potential: Hanoi Hosts Youth Dialogue to Drive Innovation and Civic Engagement
THE HANOI TIMES — Hanoi’s Chairman, Tran Sy Thanh, is set to engage in a dialogue with 250 young individuals on November 27. The discussion will focus on youth policies, innovation, and their pivotal role in the capital’s development, as announced by the Hanoi People’s Committee. A young participant poses a question during the 2024 […]
Hanoi Authorities Spearhead Science, Technology, and Digital Transformation Initiatives
THE HANOI TIMES — In a recent development, the Hanoi People’s Committee has released Official Dispatch No. 5514/UBND-DMPT, calling on all departments, agencies, and local authorities to promptly assess and finalize tasks related to science, technology, innovation, and digital transformation. Hanoi accelerates innovation and digital transformation efforts, urging departments to meet 2025 deadlines. Photo: Kinh […]
