Flower Shops Adapt to Pandemic by Offering Contact-Free Delivery

COVID-19 has adversely affected the majority of business sectors, forcing them to come up with new approaches to adapt to the harsh situation.


Hanoi has undergone significant changes since the implementation of social distancing measures, resulting in the closure of many shops in the city. Among the affected businesses are florists, as flowers are not classified as essential goods. However, despite these challenges, one particular flower shop has managed to thrive by transitioning from traditional sales to online operations.

Online businesses offer the advantage of avoiding the high costs associated with physical stores. Nonetheless, shop owners must remain innovative in order to attract customers.

By focusing on improving service quality, customer care, and effectively utilizing technology, this flower shop has not only survived the pandemic but also serves as a prime example for other businesses facing similar difficulties during these trying times./.