Cristina Daus is the tour leader of a group of 15 Romanian travelers that stayed at Hoi An Beach Resort for nine days as part of their quarantine.
Following their compulsory quarantine period coming to an end on March 28, the Quang Nam provincial People’s Committee assisted the group in their return home to the Eastern European country.
In her letter of gratitude sent to Hoi An city on behalf of the Romanian tourist group, Daus writes, “As I am writing this email to you, we are already flying above Vietnam to go back home. I just want to send you a letter of appreciation for your wonderful staff who have greatly taken care of us.”
“Your staff may be government employees or police force, but they handled everything with the softness of a five-star service! We felt really good taken care of,” she added.
“It’s my third time in Vietnam but the first time I interacted with the same people for a number of days and I can say all of you were great representatives of your country. Even the most upset tourist had to admit that and wondered where else we could have gotten same great treatment, in this situation,” she stated.
“As Hoi An is by far my favourite cultural place in Vietnam and because I especially love the time of the Full Moon festival, I just can hope that this virus-maddness will stop soon so I can be back with new groups to show the beauty of your country.”
She concluding by writing, “Again, on behalf of all my tourists, thank you so much for everything…!”